Making the Workplace Work Better

Based in the southwestern United States, The Jorgensen/Brooks Group has been providing workplace effectiveness training, behavioral health and employee assistance program consultation for over a decade. Jorgensen/Brooks responds to the need for effective and cost-efficient methods of workplace management, personal growth, and performance improvement.

Our skilled trainers have assisted large and small businesses, non-profit organizations, government entities, hospitals and behavioral health centers across the United States, Europe and Asia. In one center, a single Jorgensen/Brooks Group recommendation produced operational cost savings of over $20,000 per year. Jorgensen/Brooks Group workplace training and management support services are customized to meet the "soft skills" needs of businesses and work organizations. Our customized training may also help you meet compliance rules or accreditation requirements.

2007-2008 Workplace Training Catalog

Organizational Consultation & Training:
Creating A Collaborative Team
Managing & Resolving Workplace Conflict
Transition Management/Coping with Change
Reducing the Threat: Workplace Violence Prevention
Peer Support Training for Crisis Response
Succession Management and Planning

Leadership Skill Training:
Leadership Styles
Effective Supervision: Team Leadership
Effective Supervision: Employee Intervention Training

Employee Education and Training Services
Conflict Resolution Skills
Effective Communication Skills
Workplace Alcohol & Drug Awareness/Intervention
Improving the Hiring Process
Ethics in the Workplace
Sexual Harassment
Diversity / Harassment & Bullying
Workplace Stress Management
Depression in the Workplace

Drug-Free Workplace Series
Creating A Drug-Free Workplace
Drug-Free Workplace: Education For Supervisors
Drug-Free Workplace: Education for Employees

2007-2008 TRAINING PROGRAM DESCRIPTIONS

The Jorgensen/Brooks Group presents each training seminar in a free-standing, modular format design. Each program gives participants a common set of skills to build confidence in their ability to meet their needs, the needs of their consumers and their organization.

I. Organizational Consultation and Training:

Creating A Collaborative Team Training:
The Six Components of a Collaborative Team Environment/ Establishing a Common Purpose / Building and Sustaining Trust / Clear Roles and Expectations/ Open Communication / Balancing Task and Relationship

Managing and Resolving Workplace Conflict
What do you do when...Two co-workers start shouting (or wrestling) in the break room? Your new “work team” doesn’t work, and doesn’t act like a team? Memos and rumors are the preferred modes of communication? Jorgensen/Brooks Group method of Conflict Management provides a realistic view of conflict and the path toward resolution.

Transition Management / Coping With Change
Whether you are experiencing downsizing, mergers or just constant change, the effects on the organization must be resolved in order to achieve success. Seminar includes: How to plan an effective transition / How to effectively communicate the purpose for the transition / How to re-energize work teams

Reducing the Threat: Workplace Violence Prevention
How Would You Handle…An angry spouse entering the workplace…A patient who threatens a staff member…An employee who threatens a co-worker. Jorgensen/Brooks Group offers proven methods to reduce the Threat of Violence. What You Will Learn From This Workshop: The 3 Types of Workplace Violence/ How to Handle Domestic Violence Threats in the Workplace/ Warning Signs of Violent Clients / De-escalation Tools andTechniques / How to Defuse a Violent Situation / Workplace Response Plans

Peer Support Training for Crisis Response
Jorgensen/Brooks Group provides a unique Peer Support Training Seminar to develop a team of on-site peers that can offer immediate assistance after a critical event occurs and before professional assistance for Critical Incident Stress Debriefing is provided. ³ Strategic Planning for Small Business Jorgensen/Brooks Group will utilize a step-by-step process based on eastern and western training methods to guide the organization’s leaders to the identification creation of your Strategic Imperative. Through manageable distinct steps your Strategic Plan will be created, communicated and implemented effectively.

Succession Management and Planning
Jorgensen/Brooks Group assists organizations with the development of a practical, effective process for identifying likely candidates for promotion and/or leadership development.

II. Leadership Training Programs:

Leadership Skill Training: Leadership Styles
Leadership Styles Training will help participants learn how to inspire, initiate and communicate beneficial personal and organizational change / how to create a clear vision, develop strategies and relationships for sustaining and achieving that vision / how to align people toward a purpose and to coordinate a team effort.

Effective Supervision: Team Leadership
Seminar addresses Facilitation Techniques That Work / Models for Effective Meetings / Member Roles / Strategies for Dealing with Disruptions/ Tools for Facilitating Process Basics of Decision Making Methods

Effective Supervision: Employee Intervention Training:
The supervisor has a strategic role in developing high-performance work teams. Jorgensen/Brooks Group provides specialized training and education for supervisory and management level leaders. This course focuses on effective identification and intervention with troubled employees.

III. Workplace Training Services:

Conflict Resolution Skills
Jorgensen/Brooks Group provides customized training in Conflict Management designed specifically for worksite-based grievance officers. Includes Types of Conflicts/ Personal Communication Checklist / Objectives for Resolution / Verbal and Non-Verbal Techniques/ Asking the Right Questions / Role Plays

Effective Communication Skills
Did you know that WHAT you say is the least important factor in getting your message across! Topics: Team Communications Process / Characteristics of Open and Communications / Basic Communication Principles / Getting Your Message Across / Listening to Understand Others / Self Assessments

Workplace Alcohol and Drug Awareness & Intervention
The inclusion of a clear and practical alcohol and drug education program in your workplace provides the understanding of the impact of drug and alcohol use, abuser and addiction on the workplace, and how to help. Includes: What is “Normal Drinking?”/ Abuse or Addiction / Effects on Body and Behavior / Symptoms of Alcoholism or Drug Addiction / Workplace Performance Issues / Workplace Interventions/ How To Help

Improving the Hiring Process
Tired of turnover? Trying to make the job fit the applicant, instead of the applicant fit the job? Jorgensen/Brooks Group can teach your key staff to conduct a consistent, effective review and hiring process.

Ethics in the Workplace
Jorgensen/Brooks Group offers training for applying or developing your own Code of Ethics. Includes: The Media – Revealed / Trust, Morale, Ethics / Rationalizing Ethics / Case to Consider Exercise / Code of Silence / Testing Your Ethics If You Are Not Sure – What To Do

Sexual Harassment
How Far Is Too Far? Seminar Topics: The Two Types of Sexual Harassment / Quid Pro Quo /A Hostile Environment / Employer Liability /Physical Boundaries / If You Feel Harassed /Avoid Being Charged With Sexual Harassment

Diversity, Bullying and Harassment
Issues regarding hostile work environment, harassment, bullying and boundaries are addressed. Each attendee will understand on a personal level how to improve our work environment. Myths, assumptions, power and domination /Hostile environment / Diversity Issues / Boundaries / A different kind of racism / Escape from discrimination / Bullying behaviors / What can you do?

Workplace Stress Management
Is your stress level out of control? Jorgensen/Brooks delivers a practical, entertaining look at stress in the workplace and in our personal lives. Our Stress Seminar looks at… How stress affects us professionally, personally, our work and families / Two mechanisms to help cope with stress and change / What charges and drains you?/ Stress busters / Change Is Not The Enemy / Choose Our Response! / Self care / OK – What’s next?

Depression in the Workplace
An estimated 1,000,000 workers are absent because of stress related complaints, and unscheduled absenteeism costs employers up to $688 per employee per year. Topics covered: Mental Health and Work / Myths or Facts / Symptoms of Depression /Symptoms In The Work Place / Seasonal Affective Disorder / Stress and Depression / How can Counseling and EAP Help?/ Helping Yourself

IV. Drug Free Workplace Training Services

Creating A Drug-Free Workplace
Understand the components that are necessary for development of a Drug-Free Workplace. Learn how to: Identify the specific needs of your organization / Steps to create an effective Drug-Free Workplace program / Learn the specific state and federal laws and regulations that apply to your organization / Create a drug-free workplace plan / Recognize the effects of alcohol and drug abuse on the workplace.

Drug Free Workplace Training for Supervisors
Meet DOT or federal regulations. Learn: Role and responsibilities of supervisors in a drug free workplace / Understand “reasonable suspicion” in the workplace / Observe and document unsatisfactory job performance / Confront workers about unsatisfactory job performance / Understand the effects of substance abuse in the workplace / How to handle an employee suspected of having a substance abuse problem

Drug Free Workplace Education for Employees
A complete training that complies with Department of Transportation requirements. Participants will: Understand the effects of substance abuse in the workplace / Learn how to help an employee suspected of having a substance abuse problem