Workplace Crisis Response
The more quickly and effectively an employer responds to a workplace crisis or traumatic event, the sooner that productivity returns to normal – and the higher employees rate the organization’s level of support.
When a traumatic event impacts your employees and your workplace, Jorgensen Brooks Group Employee Assistance Program (EAP) quickly responds with experienced, effective crisis response professionals. JBG trauma response team will help guide your organization’s response to an ongoing crisis as the situation evolves and evaluate the need for specific response services on an ongoing basis.
Critical Incident Defusing - provided within 8 hours of incident
Immediately following an incident, those affected may feel emotionally volatile or fragile. An EAP/critical incident team member will conduct an onsite defusing to provide a safe, structured setting for victims and those directly impacted by the traumatic event to receive immediate support and assistance.
Trauma Response Debriefing
The purpose of any Trauma Response Debriefing is to assess, stabilize, and support those individuals directly impacted as a result of a workplace-related traumatic event or critical incident. It is designed to help minimize, to the greatest degree possible, negative disruption to the lives of individual employees and to the work life of the organization. Service may include:
- Customized trauma/crisis response for management and employees.
- Individualized crisis intervention services for employees
- Team resiliency building (see below)
Critical Incident Stress Debriefing (CISD)
Jorgensen Brooks Group EAP offers a national network of CISD responders to respond quickly to a traumatic event that may significantly impact your employees. Our Critical Incident Management Response is designed to work with your organization to guarantee timely and effective response to a national or large-scale traumatic event.
Grief/Bereavement Assistance Group
When the loss of a co-worker or loved one directly affects a work group, Jorgensen Brooks will facilitate a grief/bereavement support group onsite for the employees or work team affected by the loss.
Follow-up Support after a Critical Event
Post–event individual employee counseling services are provided by Jorgensen Brooks Group clinical team. Requests for crisis intervention counseling received outside of regular business hours will be immediately forwarded for telephone counseling with the on-call clinical team. Additional services include:
- Assessment and referral
- Brief, solution-focused counseling as needed
- Case management/follow up reviews
Team Resiliency Building
Responding to a crisis, traumatic events or significant change over time can create enormous pressure on work teams and affect performance. Creating or maintaining a resilient team that understands and manages unusual events effectively will deliver higher performance than those without support. The JBG Training team will help teams hone skills to deal with crisis in a positive way, improve the quality of support during peak challenges and build an effective team.
Threat Assessment
Smart organizations have a plan to manage potential threat situations for the protection of life and property. Managing a crisis can be complicated, confusing, problematic and expensive if there is no plan in place. JBG Consultants can help you create your customized Threat Assessment plan, including a written plan of action, training for staff, and identify support you will receive in a crisis.