EMPLOYEE ASSISTANCE PROGRAM (EAP)

Jorgensen/Brooks Group can assist your company with development or selection of the right EAP program for your company.

We will provide a complete assessment and cost/benefit evaluation of your existing EAP service.

EAP Development

Implementing an Employee Assistance Program for your employees and management group brings the following benefits to your organization:

• Reduce absenteeism
• Generate fewer medical claims
• Create lower turnover rates
• Reduce legal costs against wrongful discharge and discrimination suits

An Employee Assistance Program offers the following benefits to your organization:

• Increased employee satisfaction
• Improved supervision
• Reduced absenteeism
• Lower turnover
• Decreased health claims
• Fewer grievances

An EAP is a worksite-based management-employee benefit that improves workplace effectiveness by assisting with personal issues that may impede productivity at work. Jorgensen/Brooks Group offers extensive national experience in designing the right EAP to best meet your needs.

Employee Assistance Program Services

Jorgensen/Brooks Employee Assistance provides confidential phone and face-to-face counseling assistance and referral. Professional counseling, assessment and referral are available for a wide range of personal and work related issues such as:

• Addictions
• Relationship Concerns
• Emotional Issues
• Career
• Family
• Parenting
• Legal or Financial

Sample list of Jorgensen/Brooks EAP Services:

• 24/7 live telephone coverage
• Face-to-face assessment and brief counseling services provided by EAP-certified or qualified professionals
• Extensive on-line EAP member services
• Employee EAP Orientation Seminars or Supervisory EAP Orientation Training
• Orientation and Training Videos
• Supervisor and management consultation
• Human resources consultation and support
• On-Site Critical Incident Stress Management (CISM) services
• Quarterly reporting and evaluation services
• Drug-free workplace program coordination
• WorkLife-Benefits

Supervisor Consultation & Training

Jorgensen/Brooks Employee Assistance provides supervisor consultation and support to maximize use of EAP service benefits and improve the effectiveness of managers and supervisory staff. Consultation and training is provided in coordination with your organization's existing policies and training programs. Jorgensen/Brooks services are customized to meet specific organizational needs. Additional training programs services may also be developed to meet specific or emerging organizational needs.

WHAT SETS JORGENSEN/BROOKS EAP APART?

• We specialize in customized strategic planning and leadership skills training for EAP’s, behavioral health and social service organizations.
  
• Jorgensen/ Brooks Group leadership has provided state-of-the-art EAP and workplace services for over 20 years.
  
• Jorgensen/Brooks reduced turnover rates for one company in the southwestern U.S. from 70% to 30% in two years.
  
• You deal directly with the Jorgensen/Brooks Group decision makers for all management needs or special requests.
  
• We provide research-based return-on-investment (ROI) reports.
  
• Jorgensen/Brooks Group consultants deliver customized accreditation preparation for Behavioral Health programs and Employee Assistance Programs across North America.

Jorgensen/Brooks EAP

This EAP Member area provides self-assessment tools, supervisor tips and tools, links to our additional services, EAP workplace information, and more. Please click on any of the items below for the EAP or information services that interest you!

For EMPLOYEES:

What is EAP? EAP Services How much does it cost? Confidentiality How do I use the EAP? Locations Staff FAQ’s Privacy Notice / Client Rights Fact Sheets Alcohol Screening Test Helpful Links

For SUPERVISORS:

Supervisor Support Supervisor Guides Management Referral Form

What is EAP?

" Employee Assistance is the work organization's resource to enhance employee and workplace effectiveness through prevention, identification and resolution of personal and productivity issues." - Employee Assistance Professionals Association

Employee Assistance Programs are your organization's best resource for enhancing employee and workplace effectiveness through prevention, identification and resolution of personal and productivity issues. Over 82% of companies with 500+ employees have an EAP, and 62% of business owners with just 25 or more employees utilize an EAP for their workplace.

In fact, EAP’s are the single most effective mechanism for recovering the job performance and career of employees who develop substance abuse drug problems, providing a 70% return to effective work performance.

An effective EAP is a key workplace benefit, not an insurance add-on. Don’t be fooled by healthcare sellers or brokers who offer a weak counseling benefit or 1-800 referral service and call it an EAP. It may be cheap to buy, but poor service costs more in the long run.

Employee Assistance Program Services

Jorgensen/Brooks Employee Assistance provides confidential assessment and brief counseling assistance and referral. Confidential help is available for a wide range of personal and work related issues such as:

Sample list of Jorgensen/Brooks EAP Services:

• 24/7 live telephone coverage
• Confidential face-to-face assessment and brief counseling services
• Services from EAP-certified or qualified professionals
• Employee EAP Orientation Seminars
• Supervisory Leadership Training
• Customized Workplace Training Services
• Supervisor and Management Consultation
• Human Resources Consultation
• On-Site Critical Incident Stress Management (CISM) services
• Quarterly Reporting and Evaluation services
• Drug-Free Workplace Training
• Work/Life Service

How Much Does It Cost?

There is NO cost to the employee for the EAP services themselves. Your company has prepaid the initial assessment and EAP-provided counseling for you and your eligible family members. If you and your EAP counselor agree that further assistance is needed, you may be referred to other service providers (i.e. longer term counseling or treatment) that may be covered by your health insurance. If needed services are not covered by insurance, your EAP counselor will work with you to find affordable options.

Confidentiality

Jorgensen/Brooks EAP maintains the highest standards of professional ethics and client confidentiality for the EAP and behavioral health fields. All EAP services are conducted in compliance with all federal and state confidentiality laws. Jorgensen/Brooks EAP meets all HIPAA privacy requirements for EAP providers.

Jorgensen/Brooks Group does not divulge any information relating to services provided without the expressed consent by the consumer or staff. Exceptions will only be made in emergency situation, court ordered and/or child/adult abuse as required by law..

How Do I Use Jorgensen/Brooks EAP:

Call 1-888-520-5400

EAP Locations

EAP staff at provided at convenient professional offices throughout the United States where needed. EAP counselors are located within 10 miles (urban) to 60 miles (rural) of client organizations.

EAP Staff

Jorgensen/Brooks EAP Services provides a full complement of EAP assessment specialists, counselors, addiction specialists, trained crisis response professionals and experienced management consultants and trainers to serve your organization’s needs on a local, regional, national and international basis. We utilize a combined staff and extensive network-based model for delivery of all EAP services.

Jorgensen/Brooks Employee Assistance Programs credentialing process requires that EAP counselors possess licensure or certification (specific to state in which they practice), masters or doctorate degree. Most are also Certified Employee Assistance Professionals and Certified Substance Abuse Counselors.

All EAP counselors and service providers possess a minimum of three years training and experience in providing EAP clinical care and/or employee training services.

Jorgensen/Brooks EAP selects and utilizes only qualified, professional, ethical EAP Providers. All providers must be members in good standing of the Employee Assistance Professionals Association.

FAQ’s

What types of problems are covered by the EAP?

Our professional EAP counselors provide assistance with substance abuse, family issues, financial problems, addictions, relationship issues, depression, work-related concerns, child and elder care issues and other personal concerns.

How many EAP visits are available to me?

The EAP provides up to 3-8 visits (depending on the service selected by your company) for clients with concerns that can be RESOLVED within that period. You and your EAP counselor will make that decision together.

Generally, 70% of all employees/family members seen in the EAP receive all the counseling they need during these visits.

While every situation is different, common problems that are usually resolved in 6 visits or less include: some relationship issues, adjustment problems, work stress, some family conflicts, some post traumatic stress experiences and mild depressed moods.

Problems that are NOT appropriate for short-term intervention include: drug and alcohol issues, serious depression, abuse, assault issues, domestic violence problems and family of origin issues.

What if I need services beyond the EAP?

Should you need assistance beyond the EAP, your EAP counselor will facilitate a referral to a self-help group, a behavioral health professional, an attorney, physician, treatment center or other resource. Once referred, the employee is financially responsible for the cost of these services. Our EAP counselor will also assist you with utilizing your insurance plan when necessary.

Does my insurance company have access to EAP records?

NO. When your company contracted with Jorgensen/Brooks for a full-service EAP, they purchased a free-standing EAP that is SEPARATE from any insurance plan. This is an extra safeguard for you, because no insurance company has access to your EAP information.

How many times can I use EAP?

Jorgensen/Brooks EAP provides up to 3-8 sessions per assessed problem. If you experience multiple problems within a year, we encourage you to call again. However, it is important to note that EAP is NOT a substitute for seeking ongoing professional help, nor a substitute for court-oredered treatment.

Occasionally people will contact EAP soon after using their allotted visits and ask for a "new" set of visits for the same (or related) problem. If you re-contact EAP with a new problem, we'll be happy to refer you for additional help. But if you're contacting EAP with the same problem and requesting additional assistance, EAP is going to help you by pursuing options outside the EAP program.

How do you define "family member" or "dependent"?

Someone who is a legal dependent or significant other to the employee and/or living in the same household. If you are not sure whether someone is covered by the program, please call. We frequently serve dependent parents in the home, as well as significant life partners.

What is a “Self Referral”?

When you contact the EAP on your own for assistance, for a referral, or for any personal reason, this is a "self-referral." All confidentiality regulations are applied.

What is a "Supervisory Referral"?

If you meet with your supervisor because of a job performance concern (attendance, accidents, performance, etc.), your supervisor may suggest a referral to the EAP. Acceptance or refusal is your choice. If your job performance problem is related to a personal problem, the EAP may help you resolve the personal problem without anyone at work knowing about it. Ideally, resolving the personal problem will help resolve the job performance concerns. Even with a supervisory referral, all confidentiality regulations still apply.

What information will be requested when I call?

Our call center person will ask you for your employer, your name, telephone number, location, and where you would like to see an EAP counselor. If more than one counselor is available in your area, you will be able to select your preference. You will then be connected directly to that counselor to schedule your appointment.

Employee Fact Sheets:

• Depression Fact Sheet
• Anger Management Fact Sheet
• Panic Disorder Fact Sheet
• Anxiety Disorder Fact Sheet
• Stress Management Fact Sheet
• Grief & Loss
• Teen Suicide
• Healing Grief
• Preventing Workplace Violence
• What You Can Do For Others
• 5 Things You Should Know About Your EAP

Helpful Links:

For additional information on Methamphetamines and other drugs, go to these sites:

• http://www.drugfree.org/Portal/DrugIssue/MethResources/default.html
• http://www.tnclearinghouse.com/factsheets/methFacts.htm
• http://www.nida.nih.gov/Infofacts/methamphetamine.html

Supervisor Support Services

Jorgensen/Brooks Employee Assistance provides supervisor consultation and support to maximize use of EAP service benefits and improve the effectiveness of managers and supervisory staff. Consultation and training is provided in coordination with your organization's existing policies and training programs. Jorgensen/Brooks services are customized to meet specific organizational needs.

Supervisor Guides:

• Employee Behavior Checklist
• Critical Steps for Employee-Supervisor Meetings
• A Quick Test for Managers
• Management Referral Form