CRITICAL STEPS FOR SUPERVISOR-EMPLOYEE MEETINGS

1. Review the history of the work problem and indicate why you are concerned.

• Be specific and concise.
• Focus on the problem, not the employee.
• If this is the first discussion of the issue, describe the seriousness.
  

2. Ask for reasons regarding the behavior and listen openly to the explanation.

• Clarify facts.
• Avoid judgment.
  

3. Indicate the situation must change and ask what the employee can do to resolve or solve the problem.

• Be understanding, yet firm.
• Ask open-ended questions.
  

4. State the consequences if the work problem is not resolved.

• Be specific.
• Use a non-threatening tone.
  

5. Discuss each realistic idea and offer your recommendations.

• Give reasons for your recommendations.
• Explain the need for referral to: Drug testing or EAP
  

6. Determine and record action plan and specific follow-up date.

• Be specific.
• Use employees ideas.
• Use employee-supervisor agreement.
• Express confidence in the plan and employee's ability to succeed.