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WHAT OUR CLIENTS SAY ABOUT
“ The confidentiality of the program is excellent. We didn’t
know who was using it, we just had the numbers. Our employees feel
confident going there and sharing their problems, and knowing they
were held in confidence was very important.”
- HR director, transportation organization
“ There have been some win-win situations, both with the
employee’s personal problems and in-house situations. There
were positive solutions for both sides of the problem. Training the
supervisors was very beneficial.”
- HR manager
JORGENSEN/BROOKS EAP: PROVEN RESULTS
| Client Satisfaction Measurement System |
Jorgensen/Brooks EAP Services conducts three (3) measurements of satisfaction within our system:
- Client Satisfaction Measurement
- Annual EAP Client Organization Satisfaction Measurement
- EAP Provider Satisfaction Measurement.
2006 Client Satisfaction Rating: 97%
| 2006 EAP Performance Reports: Effectiveness of EAP Counseling Services |
Impact of EAP on Problem Resolution:
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97% of clients reported that Jorgensen/Brooks EAP delivered significant
improvement or resolution of presenting problems.
Reduction in Absenteeism:
| Average days absent were reduced by 87.5% per client. | |
| Average days absent in 30 days prior to EAP contact: | 5.6 days |
| Average number of days absent in 30 days after EAP contact: | 0.7 days |
