EAP FAQs
How Much Does It Cost?
There is NO cost to the employee for the Employee Assistance Provider (EAP) services themselves. Your company has prepaid the initial assessment and EAP-provided counseling for you and your eligible family members. If you and your EAP counselor agree that further assistance is needed, you may be referred to other service providers (i.e. longer term counseling or treatment) that may be covered by your health insurance.
How Confidential is it?
Jorgensen Brooks EAP maintains the highest standards of professional ethics and client confidentiality. All EAP services are provided in compliance with federal and state confidentiality laws. Jorgensen Brooks Group EAP meets all HIPAA privacy requirements for EAP providers. Jorgensen Brooks Group does not divulge any information relating to services provided without the expressed consent of the client. Exceptions will only be made in emergency situations or child/adult abuse as required by law.
How Do I Use Jorgensen Brooks EAP?
Call 1-888-520-5400, Live Telephone Answering – 24 hours a day, 7 days a week
EAP Locations
EAP counselors are located at convenient professional offices throughout the United States. EAP counselors are normally located within 10 miles (urban) to 60 miles (rural) of client organizations.
EAP Staff
Jorgensen Brooks EAP services provides a full complement of EAP counselors, addiction specialists, trained crisis response professionals and experienced management consultants and trainers to meet your needs on a local, national and global basis. We provide a combined staff and extensive network provider model for delivery of all EAP services.
Jorgensen Brooks Group Employee Assistance Programs requires that counselors possess licensure or certification (specific to state in which they practice), masters or doctorate degree.
What types of problems are covered by the EAP?
Jorgensen Brooks Group EAP provides assistance with substance abuse, family issues, financial problems, addictions, relationship issues, depression, work-related concerns, child and elder care issues and other personal concerns.
What if I need services beyond the EAP?
90% of Jorgensen Brooks Group client’s issues are resolved without need of referral. Should you need assistance beyond the EAP, your EAP counselor will facilitate a referral to a self-help group, a behavioral health professional, an attorney, physician, treatment center or other resource. Once referred, the employee is financially responsible for the cost of these services. Our EAP counselor will also assist you with utilizing your insurance plan when necessary.
Does my insurance company have access to EAP records?
NO. When your company contracted with Jorgensen Brooks for a full-service EAP, they purchased a free-standing EAP that is SEPARATE from any insurance plan. This is an extra safeguard for you, because no insurance company has access to your EAP information.
How do you define “family member” or “dependent”?
Someone who is a legal dependent or significant other to the employee and/or living in the same household. If you are not sure whether someone is covered by the program, please call. We frequently serve dependent parents in the home, as well as significant life partners.